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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

GULY® 

<h2 data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted"><strong>My discount code isn&apos;t working</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">Check that the code:</span></p><ul><li style="font-size: 16px; text-align: justify;">Is typed exactly as shown, with no spaces</li><li style="font-size: 16px; text-align: justify;">Hasn&apos;t expired</li><li style="font-size: 16px; text-align: justify;">Applies to the items in your cart and your country</li><li style="font-size: 16px; text-align: justify;">Meets any minimum order value</li></ul><p style="text-align: justify;"><span style="font-size: 16px;">Discount codes can&apos;t be combined unless the offer says so.</span></p><h4 style="text-align: justify;" id><br></h4><h2 id="can-you-apply-a-discount-to-an-order-ive-already-placed"><strong>Can you apply a discount to an order I&apos;ve already placed?</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">We can&apos;t apply discount codes or new prices to orders that have already been placed.</span></p>

Check that the code:. Discount codes can't be combined unless the offer says so. We can't apply discount codes or new prices to orders that have already been placed.

Discount codes and price adjustments

Orders & cancellations

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

What happens if an item in my order is out of stock?

Which payment methods do you accept?

How to contact us and when to expect a reply

What is the delivery time?

How do I track my order?

My tracking hasn't updated

Tracking says delivered, but I don't have it

Will I have to pay customs or import fees?

Addresses we can't deliver to

Failed delivery or parcel returned

Why did my order arrive in several parcels?

Shipping & tracking

Refund Policy

How do I return a product?

I received the wrong item

When will I receive my refund?

Returns & refunds

There are missing or defective pieces in my set

My set arrived damaged

My motor, lights or remote don't work

Before you start building

Missing pieces & build help

Size, scale and material

Do all sets include instructions?

Do you offer custom designs?

Motorised and remote-controlled sets: what's included?

Product information

My discount code isn't working

Can you apply a discount to an order I've already placed?

Discount codes and price adjustmentsUpdated 3 hours ago

My discount code isn't working

Can you apply a discount to an order I've already placed?