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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

GULY® 

<p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">Yes. Every GULY&#xAE; set includes a printed instruction manual in the box, unless the product page clearly states otherwise. A small number of designer sets are sold as parts only, with the instructions bought separately from the designer; this is always shown in the product description.</span></p><p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" style="text-align: justify;"><br></p><h2 id="your-manual-is-missing-or-youve-lost-it"><strong>Your manual is missing or you&apos;ve lost it</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">Email <a href="mailto:hello@gulytoys.om">hello@gulytoys.com</a> with your order number and the name of the set. We&apos;ll send you a replacement manual, or a digital copy where one is available.</span></p><h3 id><br></h3>

Yes. Every GULY® set includes a printed instruction manual in the box, unless the product page clearly states otherwise. A small number of designer sets are sold as parts only, with the instructions bought separately from the designer; this is always

Do all sets include instructions?

Product information

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

What happens if an item in my order is out of stock?

Which payment methods do you accept?

Discount codes and price adjustments

How to contact us and when to expect a reply

Orders & cancellations

What is the delivery time?

How do I track my order?

My tracking hasn't updated

Tracking says delivered, but I don't have it

Will I have to pay customs or import fees?

Addresses we can't deliver to

Failed delivery or parcel returned

Why did my order arrive in several parcels?

Shipping & tracking

Refund Policy

How do I return a product?

I received the wrong item

When will I receive my refund?

Returns & refunds

There are missing or defective pieces in my set

My set arrived damaged

My motor, lights or remote don't work

Before you start building

Missing pieces & build help

Size, scale and material

Do you offer custom designs?

Motorised and remote-controlled sets: what's included?

Your manual is missing or you've lost it

Do all sets include instructions?Updated 2 hours ago

Your manual is missing or you've lost it