How can I cancel my order?Updated 3 hours ago

You can cancel your order within 24 hours of placing it. After that, it has already been sent to our warehouse for packing and can no longer be cancelled, even if your tracking hasn't updated yet.

How to cancel within 24 hours

Email [email protected] with the subject "Cancel order" followed by your order number. Once the cancellation is processed, you'll receive a confirmation email and the full amount will be refunded to your original payment method.

Why can't I cancel after 24 hours?

Orders move to packing automatically after 24 hours. Tracking can take 48–72 hours to show movement after a parcel leaves our warehouse, so a tracking page with no updates doesn't mean your order hasn't shipped.

What are my options after 24 hours?

• Customers in the European Union can withdraw from the purchase within 14 days of receiving the order. Once it arrives, follow the steps in How do I return a product?
• Customers outside the European Union can return the order within 14 days of delivery, as long as it is unused and sealed.
• Please don't refuse the delivery. A refused or uncollected parcel is usually sent to an international logistics centre rather than back to us, which delays any refund.
• Please contact us before opening a dispute with your bank or PayPal. While a dispute is open, we can't issue a refund ourselves, and the bank's process usually takes longer than resolving it with us directly.

To cancel a subscription rather than an order, see Managing your subscription.