Can't find what you need? We are here to assist you!

Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

GULY® 

Use our contact form or email <a href="mailto:hello@gulytoys.com">hello@gulytoys.com</a>. We aim to reply within 48 hours. During Black Friday and December, replies can take longer.<h4 style="text-align: justify;" id="get-the-fastest-answer">Get the fastest answer</h4><ul><li style="text-align: justify; font-size: 16px;">Include your order number in your first message.</li><li style="text-align: justify; font-size: 16px;">Add photos for anything you can see: missing pieces, damage, the wrong item.</li><li style="text-align: justify; font-size: 16px;">Reply to our existing email thread instead of starting a new one. Every new email opens a separate ticket and sends your request to the back of the queue.</li><li style="text-align: justify; font-size: 16px;">Check your spam folder for our reply.</li></ul>Most questions about delivery times, tracking, cancellations and returns are answered in this Help Center, which is often faster than waiting for a reply.

Use our contact form or email hello@gulytoys.com. We aim to reply within 48 hours. During Black Friday and December, replies can take longer. Most questions about delivery times, tracking, cancellations and returns are answered in this Help Center, w

How to contact us and when to expect a reply

Orders & cancellations

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

What happens if an item in my order is out of stock?

Which payment methods do you accept?

Discount codes and price adjustments

What is the delivery time?

How do I track my order?

My tracking hasn't updated

Tracking says delivered, but I don't have it

Will I have to pay customs or import fees?

Addresses we can't deliver to

Failed delivery or parcel returned

Why did my order arrive in several parcels?

Shipping & tracking

Refund Policy

How do I return a product?

I received the wrong item

When will I receive my refund?

Returns & refunds

There are missing or defective pieces in my set

My set arrived damaged

My motor, lights or remote don't work

Before you start building

Missing pieces & build help

Size, scale and material

Do all sets include instructions?

Do you offer custom designs?

Motorised and remote-controlled sets: what's included?

Product information

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How to contact us and when to expect a replyUpdated 3 hours ago

Get the fastest answer