Can't find what you need? We are here to assist you!

Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

GULY® 

<p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">Tracking pauses are normal on international routes and usually don&apos;t mean anything is wrong. Tracking often stops updating:</span></p><ul><li style="text-align: justify; font-size: 16px;">For 48&#x2013;72 hours after your parcel leaves our warehouse</li><li style="text-align: justify; font-size: 16px;">While your parcel is crossing borders or going through customs</li><li style="text-align: justify; font-size: 16px;">Between the international courier handing over to your local carrier</li><li style="text-align: justify; font-size: 16px;">During November and December, when courier networks are at full capacity</li></ul><h4 style="text-align: justify;" id><br></h4><h2 id="when-to-contact-us"><strong>When to contact us</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">If your tracking hasn&apos;t changed for 10 working days, contact us with your order number and we&apos;ll check with the courier. A parcel is considered lost if its tracking shows no update for 30 days in a row. If a parcel is confirmed lost in transit, we&apos;ll send a replacement or refund you in full.</span></p>

Tracking pauses are normal on international routes and usually don't mean anything is wrong. Tracking often stops updating:. If your tracking hasn't changed for 10 working days, contact us with your order number and we'll check with the courier. A pa

My tracking hasn't updated

Shipping & tracking

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

What happens if an item in my order is out of stock?

Which payment methods do you accept?

Discount codes and price adjustments

How to contact us and when to expect a reply

Orders & cancellations

What is the delivery time?

How do I track my order?

Tracking says delivered, but I don't have it

Will I have to pay customs or import fees?

Addresses we can't deliver to

Failed delivery or parcel returned

Why did my order arrive in several parcels?

Refund Policy

How do I return a product?

I received the wrong item

When will I receive my refund?

Returns & refunds

There are missing or defective pieces in my set

My set arrived damaged

My motor, lights or remote don't work

Before you start building

Missing pieces & build help

Size, scale and material

Do all sets include instructions?

Do you offer custom designs?

Motorised and remote-controlled sets: what's included?

Product information

When to contact us

My tracking hasn't updatedUpdated 2 hours ago

When to contact us