Tracking says delivered, but I don't have itUpdated 3 hours ago

Couriers sometimes mark a parcel as delivered shortly before it actually arrives, or leave it somewhere other than your front door. Before contacting us, please:

1. Wait 2 working days. Some parcels arrive after the tracking says "Delivered".
2. Check around your property: porch, garage, side entrance, letterbox, bins and behind plants.
3. Ask your neighbours, building reception or mailroom, and anyone else in your household.
4. Check the courier's delivery details. Many couriers show a photo, a signature or the exact location where the parcel was left.
5. Contact the courier using the tracking page. They can tell you where and how the parcel was delivered.

Still can't find it?

Within 7 days of the tracking showing "Delivered", email [email protected] with your order number, your full delivery address and a short note of the checks above. We'll contact the courier and open an investigation. Reporting within 7 days matters because couriers only accept claims for a limited time.

Once a parcel is delivered to the correct address, responsibility for it passes to the recipient. We review every case individually and help you with the courier claim wherever we can.