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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

GULY® 

<p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">We accept Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, iDEAL | Wero, Bancontact, BLIK and MobilePay. The methods shown at checkout depend on your country and device.</span></p><h4 style="text-align: justify;" id><br></h4><h2 id="currency"><strong>Currency</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">Prices are shown in your local currency where available. If your card is in a different currency, your bank may apply its own conversion fee.</span></p><h4 style="text-align: justify;" id="-1"><br></h4><h2 id="my-payment-was-declined"><strong>My payment was declined</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">We can&apos;t see why a payment was declined, as that decision is made by your bank. Check your card details and billing address, try another payment method, or contact your bank. A declined payment can still show as &quot;pending&quot; on your statement; your bank releases it automatically.</span></p>

We accept Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, iDEAL | Wero, Bancontact, BLIK and MobilePay. The methods shown at checkout depend on your country and device. Prices are shown in your local cu

Which payment methods do you accept?

Orders & cancellations

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

What happens if an item in my order is out of stock?

Discount codes and price adjustments

How to contact us and when to expect a reply

What is the delivery time?

How do I track my order?

My tracking hasn't updated

Tracking says delivered, but I don't have it

Will I have to pay customs or import fees?

Addresses we can't deliver to

Failed delivery or parcel returned

Why did my order arrive in several parcels?

Shipping & tracking

Refund Policy

How do I return a product?

I received the wrong item

When will I receive my refund?

Returns & refunds

There are missing or defective pieces in my set

My set arrived damaged

My motor, lights or remote don't work

Before you start building

Missing pieces & build help

Size, scale and material

Do all sets include instructions?

Do you offer custom designs?

Motorised and remote-controlled sets: what's included?

Product information

Currency

My payment was declined

Which payment methods do you accept?Updated 2 hours ago

Currency

My payment was declined