Can't find what you need? We are here to assist you!

Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

GULY® 

We&apos;re sorry about that. You don&apos;t need to send the wrong item back; you&apos;re welcome to keep it. We&apos;ll send you the correct set at no extra cost.Email <a href="mailto:hello@gulytoys.com">hello@gulytoys.com</a> with:<ol><li style="text-align: justify; font-size: 16px;">Your order number</li><li style="text-align: justify; font-size: 16px;">The name of the set you ordered</li><li style="text-align: justify; font-size: 16px;">A photo of the set you received, showing its box or label</li><li style="text-align: justify; font-size: 16px;">A photo of the packing slip, if there was one in the parcel</li></ol>This also applies if you received the wrong version of a set, for example the static version instead of the remote-controlled one.If you ordered several sets and one seems to be missing, check whether your order shipped in more than one parcel. See Why did my order arrive in several parcels?

We're sorry about that. You don't need to send the wrong item back; you're welcome to keep it. We'll send you the correct set at no extra cost. Email hello@gulytoys.com with:. This also applies if you received the wrong version of a set, for example

I received the wrong item

Returns & refunds

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

What happens if an item in my order is out of stock?

Which payment methods do you accept?

Discount codes and price adjustments

How to contact us and when to expect a reply

Orders & cancellations

What is the delivery time?

How do I track my order?

My tracking hasn't updated

Tracking says delivered, but I don't have it

Will I have to pay customs or import fees?

Addresses we can't deliver to

Failed delivery or parcel returned

Why did my order arrive in several parcels?

Shipping & tracking

Refund Policy

How do I return a product?

When will I receive my refund?

There are missing or defective pieces in my set

My set arrived damaged

My motor, lights or remote don't work

Before you start building

Missing pieces & build help

Size, scale and material

Do all sets include instructions?

Do you offer custom designs?

Motorised and remote-controlled sets: what's included?

Product information

I received the wrong itemUpdated 2 hours ago