Returns & refunds
Refund Policy
This is a summary of our refund policy. If anything here differs from the full policy, the full policy applies. Items must be new and unused, with every part bag sealed and in the original sealed packaging. If an item shows handling beyond what's nee
How do I return a product?
Check that your item can be returned. It must be within 14 days of delivery, unused, with all part bags sealed and in its original sealed packaging. See Refund policy.Contact us before sending anything. Email [email protected] with your order number
I received the wrong item
We're sorry about that. You don't need to send the wrong item back; you're welcome to keep it. We'll send you the correct set at no extra cost. Email [email protected] with:. This also applies if you received the wrong version of a set, for example
When will I receive my refund?
Situation. When we issue the refund. Order cancelled within 24 hours. As soon as the cancellation is confirmed. Item out of stock. As soon as you confirm you'd like a refund. Return, EU customers. Within 14 days of your withdrawal request, once we've