Refund PolicyUpdated 2 hours ago

This is a summary of our refund policy. If anything here differs from the full policy, the full policy applies.

Customers in the European Union

• You can withdraw from your purchase within 14 days of receiving it, without giving a reason. For orders delivered in several parcels, the 14 days start when the last one arrives.
• We refund everything you paid, including the original standard delivery cost, within 14 days of being told about your withdrawal. We may wait until we receive the items, or proof that you've sent them, before refunding.
• You pay the cost of sending the items back, unless they're faulty, damaged or not what you ordered.
• Sale and clearance items are covered.

Customers outside the European Union

• You can return your order within 14 days of delivery.
• We refund the price of the product. The original shipping cost isn't refundable.
• You pay the cost of sending the items back, unless they're faulty, damaged or not what you ordered.

Condition of returned items

Items must be new and unused, with every part bag sealed and in the original sealed packaging. If an item shows handling beyond what's needed to check it, the refund may be reduced.

Items that can't be returned

• Gift cards and digital vouchers
• Digital content, once provided
• MOC products supplied as digital files, and personalised items

Faulty, damaged or incorrect items

If your item is faulty, damaged or not as described, we'll repair, replace or refund it at no cost to you, including return shipping. If your set is missing parts, we'll send replacement parts; the set can still be returned only if it's unused and sealed.

To start a return, see How do I return a product?